Residents of Gilbert, Arizona, are preparing for a 25% increase in water rates set to take effect in 2026. This follows a 50% hike in 2024 and a 25% increase in 2025, as part of the town’s strategy to fund critical infrastructure projects.
Understanding the Rate Increases
The upcoming rate adjustment is the third in a series of planned increases aimed at addressing the town’s aging water infrastructure and escalating operational costs. According to Gilbert’s water manager, Rebecca Hamel, the 25% increase in 2026 is intended to support the construction of a new water treatment facility and the replacement of old sewer lines. These projects are essential to ensure the continued delivery of safe and reliable water services to the community.
Impact on Residents
For many residents, these consecutive rate hikes have led to significantly higher monthly water bills. Some have reported their bills doubling or even tripling over the past two years. The town acknowledges these concerns and has implemented measures to assist those affected. Residents experiencing unusually high bills are encouraged to contact the town’s customer service team for support and to report any discrepancies.
Ensuring Meter Accuracy
In response to concerns about billing accuracy, Gilbert commissioned an independent audit of its water meters. The audit, which reviewed seven million transactions over six years, found no major issues with meter operations. Anomalies were detected in less than 3% of the transactions, indicating that the system is functioning as intended. Residents can also perform a simple test to verify their meter’s accuracy by reading the meter before and after filling a 5-gallon bucket, ensuring no other water is used during the test.
Looking Ahead
While the 2026 rate increase is substantial, town officials have indicated that no further increases are planned for 2027. However, residents should anticipate a 5% increase in each of the following three years. These adjustments are part of Gilbert’s long-term plan to maintain and improve its water infrastructure, ensuring the community’s needs are met now and in the future.
For more information or assistance with utility bills, residents can visit the town’s official website or contact the customer service department directly.